Team Olivia defines and follows up the Group’s goals on an annual basis.
|Goals 2018||Follow-up||Outcome 2018|
|Conduct care, nursing and instruction according to current legislation.||The business areas follow up through customised own checks in the companies. The Group follows up and maintains a register of Lex Sarah and Lex Maria reports (reporting of irregularities in health care and social care in Sweden) and equivalent more serious incidents in Norway and Denmark. A register is also maintained of the company’s contacts with public authorities in connection with complaints, supervisory and follow-up visits of the operations by authorities, permit applications and any police reports made by the companies.||
Contacts with public authorities:
Customers should perceive that the quality of the services is good.
|Group-wide customer measurement including the indicators confidence, participation, positive impact.||
In total 1,570 customers answered as follows on a five point scale, where 5 was highest:
I have confidence in my personnel.
I participate in the planning of my everyday life.
Team Olivia makes a positive contribution to my life/I am satisfied.
|The services shall make a difference to customers’ lives.||
The social services’ quality guarantees, customer survey and specific goals for what results Team Olivia’s operations provide. The impact goals vary depending on the customer group and service.